Western Bulldogs Memberships
I am a Western Bulldogs member with AFL game access. What will happen to my membership?
Due to the coronavirus pandemic and the changes to the 2020 AFL season, including the absence of crowds at games for the foreseeable future, the Club decided to proactively contact access members by email or text message on May 20 or by post to be received in the following days.
The Western Bulldogs wrote to their access members on Wednesday 20 May, outlining a number of options relating to their 2020 memberships.
Members were asked whether they would like to pledge their 2020 membership or request a call from the Club to discuss either partial or full refund options.
Members who pledge their membership to the Club will receive a number of entitlements, including a membership price freeze for 2021, a free 2021 membership upgrade for access members or 2021 guest passes for Coteries, a commemorative member recognition fulfilment item in 2021 and exclusive member content as AFL games resume.
I’m a 2020 access member and haven’t received any communication yet?
The Western Bulldogs wrote to their access members on Wednesday 20 May by email or text message or by post to be received in the following days.
We anticipate members who did not have a valid email address or mobile number with the Club and were issued a letter by post may experience a delay in receiving this due to the coronavirus pandemic and current Australia Post delivery delays.
If you would like to contact our Membership Services Team to update or check your member contact details (including email, mobile and postal address) simply email firstname.lastname@example.org or contact our call centre between Tuesday-Thursday from 10am-4pm on (03) 8899-7414. Please note you can also leave a voicemail outside these hours noting a likely delay in our standard response times.
I’m a 2020 access member and would like to request a call to discuss my membership options?
We appreciate and acknowledge that these are difficult times and not everyone can afford to make a choice about their Bulldogs membership they might otherwise like to. Irrespective, we remain grateful to every 2020 member for making the decision to support the Club this year.
For members who need to make other arrangements and would like to request a full or partial refund we ask that you please complete the request form below so that we can discuss your refund options directly with you.
To request a call, please click on the link below that best represents your membership and payment type.
Once you have completed the membership refund request form, we will communicate with you over the coming days when you should expect to receive a call from our Membership Services Team.
Please note that due to a reduction in staff and operating hours across the Club during these financially challenging times, we kindly ask for your patience and understanding as we respond to your enquiry.
Can I downgrade my 2020 membership?
Western Bulldogs access members can downgrade their membership to another membership product of lower value and receive a refund on the difference of their current 2020 membership payment (refund applied to the membership value paid). We have a range of membership products to choose from including our non-access Sideline membership for only $60.
I am a Committed Bulldog payment plan member and pay my membership off monthly, what happens now?
Payments for members on Committed Bulldog payment plans will continue on the 28th day of each month in line with the terms and conditions you signed up to when purchasing your membership.
No further action is required for those members who wish to pledge their 2020 membership as the Club will rely on this as your consent to ongoing monthly payments for the remainder of your 2020 plan being made.
Considering the impact of COVID-19 on the current season and your membership arrangements, including your ability to access games noting there will not be spectator access to matches in the next phase of the season, we understand you might wish to pause the remaining payments for your 2020 membership.
In order to pause your next payment instalment scheduled for Tuesday 28 July and your remaining 2020 payments, please complete the form below and submit before 5pm Friday 24 July. When completing the form you will also have the choice to either pledge any amounts paid on your 2020 membership to date, or to request a call to discuss either a full or partial refund of these prior payments.
If you’re a 2020 access member on a monthly payment plan, please click here to submit your request to pause your next payment instalment.
If you’re a 2020 coterie member on a monthly payment plan, please click here to submit your request to pause your next payment instalment.
Please be aware that if this form is completed after 5pm on Friday 24 July, we cannot guarantee that payments due on Tuesday 28 July will not be taken. If this does occur or you request to pause your monthly payments after this date, you will be reimbursed for the most recent payment and have your remaining payments paused.
What will my access to games be should crowds be allowed to attend matches in 2020?
If crowds are allowed to attend matches in the 2020 Toyota AFL Premiership Season, we will communicate to all members their rights to access these games when that information becomes available.
All compensation options presented to members, except for the full refund option, will have the option to attend these matches at varying levels of access.
If I request a full refund on my 2020 membership, will an administration fee be withheld?
Western Bulldogs access members can access a full refund on all payments made, less the cost of benefits already supplied, effectively terminating any further 2020 membership benefits and 2021 membership benefits including membership continuity, reserved seating and Toyota AFL Grand Final priority. The administration fee to cover the cost of benefits already supplied is $30 per adult and junior access memberships and $60 per family access membership.
Does the Club have a COVID-19 Membership Impact Policy?
Yes, the Western Bulldogs Membership Impact Policy can be found here.
I haven’t received my membership pack yet. Is it still coming?
Yes. Membership packs will continue to be fulfilled as normal. In some instances, packs may take slightly longer than?usual?due to our partner businesses adjusting to changing conditions in response to government and expert advice.
How can we continue to support the Club?
We have been overwhelmed by offers of additional financial support from a number of our members so have now made it easier to capture this amazing support. Members wishing to make an additional contribution can also do so by making a donation directly to the Club through the link below. Part of the funds raised will be used to Pay It Forward to other members facing financial hardship by covering the cost of their membership. Every dollar counts and we’re grateful for your support. To make a donation, please click here.
How can I contact the Club to discuss my membership?
Our call centre will continue to be operational Tuesday-Thursday from 10am-4pm while you can also leave a voicemail outside these hours noting a likely delay in our standard response times.
Should you need to contact the Club please call (03) 8899-7414 or email email@example.com
Please note that due to a reduction in staff and operating hours across the Club we kindly ask for your patience and understanding as we respond to your enquiry.
AFLW and AFL Season Lockout
The AFL has announced the resumption of the 2020 Toyota AFL Premiership Season. What does this mean?
Due to the impact of COVID-19 and the threat of further spread of the virus, the AFL suspended the Toyota AFL Premiership Season in late March.
On Friday 15 May, the AFL announced the 2020 Toyota AFL Premiership season would restart on June 11, with clubs permitted to return to training from this Monday, May 18. More details can be foundhere.
Details of the updated fixture are expected to be unveiled as early as the week commencing Monday 18 May.
The Club will make every attempt to keep our members and fans updated of further developments as they are made available. The Club will share all the latest news and updates on our website and the official club app.
The AFL cancelled the remainder of the NAB AFLW season. What does this mean?
Due to the impact of COVID-19 and the threat of further spread of the virus, the AFLW competition was abandoned, with no premier crowned in 2020
What is happening with Victoria University Whitten Oval at the moment?
For the health and safety of our players, staff and fans, as well as the broader community, the offices at Victoria University Whitten Oval, including Barkers Café, are closed to external visitors, and players will not be training at the venue for the time being.
Ticketing & Corporate Hospitality
I purchased tickets to a Western Bulldogs game this season, what should I do?
Fans who purchased tickets to the Round 1 game between the Bulldogs and Magpies were offered a full refund via Ticketmaster.
The Club is currently working with the AFL and the other clubs regarding those who have purchased tickets for other games in the 2020 AFL season, and we will provide an update as soon as possible.
Is the Bulldogs Shop still open at Victoria University Whitten Oval?
The offices and Bulldogs Shop at Victoria University Whitten Oval are now closed to external visitors for the foreseeable future. Any changes to these times and access will be published on our website.
Is online shopping available?
Yes! All of our 2020 On-field Asics range as well as all other 2020 merchandise is all available online at the Bulldogs Shop. We will be providing FREE shipping on all orders so that our members and fans can be decked out in red, white and blue. Thanks for all your great support.
How can I contact someone from the Bulldogs Shop?
Our Bulldogs Shop team is on hand to assist with further queries the best they can and can be reached at firstname.lastname@example.org
Western Bulldogs Community Foundation
What impact does COVID-19 have on the operation of Western Bulldogs Community Foundation programs?
Ensuring the health of the community is the Western Bulldogs Community Foundation’s (WBCF) number one priority, all programs have been postponed from the original start date. Where appropriate, some programs will commence online throughout June and July and details will be available on thewebsite.
To continue to keep our community healthy and connected throughout the COVID-19 crisis and beyond, the Play On Webinar series is taking place throughout May and June with free registration to join.
For the latest updates from the Western Bulldogs Community Foundation including programs and webinars, visit the Foundation’s website and follow the social media channels (@wbfcfoundation) on Facebook, Twitter and Instagram.
Is the Western Bulldogs office in Ballarat open?
Due to the public health recommendations made by government to mitigate the spread of COVID-19, the Western Bulldogs office Ballarat is closed to the public indefinitely. Updates will be posted to the club’s website when operations are resumed. For additional enquiries, please email email@example.com.
Are the Western Bulldogs fan engagement programs in Ballarat still in operation?
Due to the public health recommendations made by government to mitigate the spread of COVID-19, all Western Bulldogs fan engagement programs, event appearances and activations, and joint programs with AFL Goldfields have been suspended indefinitely, with the exception of the Bulldogs Read Program.
Is the Ballarat Read Program still proceeding?
The Bulldogs Read Program will continue in a reduced format, and we encourage all participating schools and students to continue reading and submitting book reviews through the Bulldogs Read website.
Due to the impact of COVID-19 on the operations of the football club, some elements of the program including attending AFL matches and Skype sessions with Western Bulldogs players have been postponed.
Are Western Bulldogs fan engagement programs and player appearances continuing?
Due to the public health recommendations made by government to mitigate the spread of COVID-19, all Western Bulldogs fan engagement activities, including player appearances, have been postponed indefinitely. For any further enquiries please email firstname.lastname@example.org
What impact does COVID-19 have on scheduled Western Bulldogs club events?
Due to the public health recommendations made by government to mitigate the spread of COVID-19, all Western Bulldogs events have been postponed indefinitely. When normal club operations resume, updates to event schedules will be communicated. For further event related enquiries please email email@example.com